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Data Element Detail

Contact for feedback indicator
Identifying and Definitional Attributes
QH 040757 v1
Data Element
Data Element
Current
01-Jan-2002
Standard
01-Jan-2002
Indicates whether the consumer consents to be contacted by Queensland Health, or its agent, to obtain his/her feedback on the services provided at the facility.
Health Services
Contact for feedback indicator
Feedback Consent (HBCIS)
Representational Attributes
Alphabetic
Code
A
1
1
Permissible Values

Permissible_values

CodeDescription
NNo
YYes
Supplementary Values

Supplemenary_values

CodeDescription
UUnable to obtain
Collection and Usage Attributes
Yes: indicates that the consumer consents to be contacted by Queensland Health, or its agent, to obtain his/her feedback on the services provided at the facility.

No: indicates that the consumer does not consent to be contacted by Queensland Health, or its agent, to obtain his/her feedback on the services provided at the facility.

Unable to obtain: indicates the consumer was not able to provide consent. For example: being unconscious, being under the influence of alcohol or drugs or requiring urgent trauma care that did not allow for registration data to be collected. This is not a default setting. If unable to obtain the consumer's consent, follow the hospital's/service's procedure for when registration information can not be collected.

The domain of "Yes" and "No" matches the tick boxes on the 'Consumer Feedback Consent' form. The field "Unable to obtain" is to be used only in instances described above.
Queensland Hospital Admitted Patient Data Collection (QHAPDC):
Must not be null.
Must be Y, N or U.
The question 'Do you consent to Queensland Health contacting you to ask for your feedback on the services you received at this facility?' will be asked of all patients registered in public hospitals/facilities in Queensland.
Providing consent gives Queensland Health the authority to access the patient's health care record at the facility and to contact the patient to ask him/her to participate in "feedback activities" for the purpose of reviewing and improving services. Providing consent gives Queensland Health the authority to supply information such as the patient's name, address, phone number, the name of the hospital that the patient attended and/or the ward that the patient was admitted to, to its agent, and consent for the agent to contact the patient.
This field was instituted in 2002 in response to the emerging Privacy Principles and related legislation. It is no longer required as Section 150(a) of the Hospital and Health Boards Act 2011 (the Act) makes provision for health services to obtain patient details from their patient record for evaluating, managing, monitoring or planning health services. In addition, section 150(b) of the Act allows these details to be provided to an independent organisation contracted to contact the patient and obtain this feedback (as long as the organisation is prescribed for this purpose in the Hospital and Health Boards Regulation 2012).
Hospital Based Corporate Information System (HBCIS):
The HBCIS field 'Feedback Consent' can be set to either mandatory or non-mandatory at individual sites. However, it is no longer required to be collected and no longer required for patients to be asked the question at individual sites. Therefore it is preferable that the field is set to non-mandatory.
To continue asking patients in this way for prior consent to be contacted for feedback may compromise the ability of health services to collect reliable, representative patient feedback. Patients always have the option to decline to provide feedback when initially contacted to participate in a specific survey.
If this field is non-mandatory at your site:
Patients should not be requested to sign a 'Feedback Consent Form' and you should not ask them verbally for consent to obtain their personal details and to contact them for feedback on the services they receive.
Nothing should be entered into the HBCIS in the field 'Feedback Consent'.
If this field is mandatory at your site:
Whenever a patient attends the facility, they should be requested to sign the 'Feedback Consent Form' that asks them for a 'Yes' or 'No' response to the statement 'I agree to be contacted so you can ask for my comments on the care I received'. If this form is not completed, you will need to ask the patient 'Do you consent to Queensland Health obtaining your personal details from your health care record to contact you and to ask for your feedback on the services you received at this facility?'
In either instance, the patient's response is to be recorded on HBCIS in the field 'Feedback Consent'.
In some instances the patient will be unable to provide the consent. This may occur in instances similar to those where they are unable to complete a 'Patient Election Form (PEF)' (e.g. they are unconscious or in a critical condition on arrival) and all admission information is collected later. If you are unable to obtain the patient's consent upon admission, please follow your facility's procedure for when admission information cannot be collected at the time of admission.
If the patient's details are recorded as 'Unknown' on the patient registration screen, you may register the consent as 'U-unable to obtain' in the 'Feedback Consent' field. However, this is not a default setting, and is not to be used for any reason other than the person cannot physically or legally provide consent. Note however that 'U - unable to obtain' must be entered on reaching the 12 month expiry of consent until such time that the patient can be asked for their consent again and a new consent form signed accordingly. (It is a common user error to re-enter the existing status without the patient being asked.)
Relational Attributes
Related Metadata References

Related Metadata References_IR

No Metadata Items
Implementation in Metadata Sets

Implemented

  • 1 - 9
ViewMetadata Item TypeMetadata Item SubtypeNameIdentifer & VersionObligationApproval StatusEffective FromEffective To
Information AssetData CollectionQueensland Hospital Admitted Patient Data Collection (QHAPDC)QH 020001 Version 2MandatoryCurrent01-Jul-2019
Information AssetData CollectionQueensland Hospital Admitted Patient Data Collection (QHAPDC)QH 020001 Version 1MandatorySuperseded01-Jan-200230-Jun-2019
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2016-2017QH 020314 Version 1MandatorySuperseded01-Jul-201630-Jun-2017
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2017-2018QH 020329 Version 1MandatorySuperseded01-Jul-201730-Jun-2018
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2018-2019QH 020504 Version 1MandatorySuperseded01-Jul-201830-Jun-2019
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2019-2020QH 020582 Version 1MandatorySuperseded01-Jul-201930-Jun-2020
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2020-2021QH 020693 Version 1MandatorySuperseded01-Jul-202030-Jun-2021
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2021-2022QH 020781 Version 1MandatorySuperseded01-Jul-202130-Jun-2022
Data Supply RequirementHHS Service AgreementQueensland Hospital Admitted Patient Data Collection (QHAPDC) Public Hospital Services Data Supply Requirement (DSR) 2022-2023QH 0140697 Version 1MandatoryCurrent01-Jul-202230-Jun-2023
Source and Reference Attributes
Feedback;